Frequently Asked Questions
Q: How often are my instruments calibrated?
A: Depending on your plan, two or four times per year.
Q: Is collection and delivery included?
A: Yes, every plan includes both as standard within the UK mainland.
Q: What if my equipment fails calibration?
A: A full report is provided, and Premium subscribers can access replacement equipment immediately.
Q: Can I add more equipment later?
A: Yes, additional instruments can be added anytime for a pro-rata fee.
Q: What happens if I cancel early?
A: Cancellations are subject to a fair-use policy and pro-rata fee based on elapsed service usage.
Q: Do unused calibrations carry over?
A: No, unused services expire at the end of each 12-month term.